Privacy notice

This notice explains how [add your legal business name in Admin > Settings] ("we", "us") uses personal data when you visit dogcoatsuk.com or buy from us. We are the controller of that data.

Contact: [add your contact email in Admin > Settings] · [add your business address in Admin > Settings]

What we collect and why

What	Why	Lawful basis
Name, email, delivery address, phone (optional), order contents	To take payment, deliver your order and deal with returns or problems	Performance of a contract
Order and refund records	Accounting and tax records we are required to keep	Legal obligation
Messages you send us	To reply and resolve your query	Legitimate interests (running customer service)
Email address for the newsletter	To send new products, fit tips and offers, only if you sign up and confirm	Consent
Basket contents, linked to a cookie	To remember your basket between visits	Strictly necessary for a service you asked for
IP address and time, when you submit a form	Limiting abuse of the contact, newsletter, order-tracking and checkout forms	Legitimate interests (keeping the site secure)

We do not collect your dog's name or measurements. The fit finder runs on the measurements you type in and does not store them.

Payments

Payments are processed by Mollie B.V. You enter your payment details on Mollie's pages; we never receive or store your card number. Mollie acts as a controller in its own right for payment and fraud-prevention processing. See Mollie's privacy statement.

Who we share data with

• Mollie to take payment.
• Our delivery carriers to deliver your parcel (name and address; phone or email for delivery updates where the service uses them).
• Suppliers who send certain items directly to you, where the product page says the item ships from our supplier (name and delivery address only).
• Cloudflare, which hosts the site, database and images, and our email provider. Both process data on our instructions.

We do not sell personal data. Where a provider processes data outside the UK, we rely on UK adequacy regulations or the appropriate contractual safeguards.

How long we keep it

• Orders and invoices: 6 years after the end of the financial year, as tax law requires.
• Customer service messages: 2 years.
• Newsletter sign-ups: until you unsubscribe. Unconfirmed sign-ups are deleted after 30 days.
• Baskets: 30 days after last use.
• Form abuse records (IP address and time): 24 hours.

Your rights

You can ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, and to have it moved to another provider. You can withdraw consent to marketing at any time using the link in any email. Email [add your contact email in Admin > Settings] and we will respond within one month.

If you are unhappy with how we have handled your data, please tell us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Cookies

See our cookie notice.